Return & Refund Policy

Return & Refund Policy

GREEN FX SOLUTIONS WLL, we strive to ensure our customers are fully satisfied with every purchase.
This Return & Refund Policy outlines the conditions and process for returning items and requesting refunds.
By placing an order on www.greenfxit.com, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns only for defective or damaged items that are supplied directly by the manufacturer.
To qualify for a return or exchange:

• The item must be returned within 7 days from the purchase date.
• The item must be in its original packaging, unused, and in the same condition as received.
• You must provide proof of purchase or the e-payment confirmation receipt.

Please note that:

• Returns will not be accepted for non-defective, correctly delivered products.
• Opened or used products are not eligible for return, unless found defective upon inspection.

2. Non-Returnable Items

For safety and quality assurance, the following items cannot be returned or refunded:

• Products damaged due to misuse or negligence
• Items purchased on sale or promotional offers
• Items without original packaging or proof of purchase
• Products that have been used, installed, or altered in any way

3. Return Procedure

To initiate a return:

1. Contact our Customer Service Team within 7 days of purchase.
2. Provide your order details, proof of purchase, and reason for return.
3. Our team will review your request and, if approved, guide you on how to return the item.

All items must be returned in person to an authorized GREEN FX SOLUTIONS WLL branch or to the address provided by our support team.

4. Refunds

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

If approved:

• Refunds will be processed using the original method of payment.
• Processing may take 7–14 business days, depending on your payment provider.

If the item is not approved for a refund, it will be returned to you at your request and expense.

5. Incorrect or Damaged Items

If you receive an incorrect or damaged product:

• Contact our Customer Service immediately upon delivery.
• Provide photographs and a brief description of the issue.
• We will arrange for pickup and replacement at no additional cost.

6. Order Cancellations

Orders can be cancelled before dispatch by contacting our customer support team.
Once the order has been shipped, cancellation requests will be treated as a return and must follow the standard return procedure.

7. Exchanges

We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, please contact us within 7 days of receiving your order.

8. Contact Us

For return or refund assistance, please reach out to our Customer Service Team:

GREEN FX SOLUTIONS WLL
Website: www.greenfxit.com
Email: support@greenfxit.com

Location: Manama, Kingdom of Bahrain

Last Updated: October 2025